Joy is an AI-powered answering service designed to help businesses manage calls more efficiently while retaining a warm, human touch. Combining an advanced voice bot and live operator support, Joy can greet callers, collect essential details, and quickly escalate complex inquiries to real people as needed. Businesses can customize call flows, scripts, and escalation paths to ensure seamless branding and consistent customer care. With 24/7 availability, multilingual capabilities, and rich integration options, Joy provides a scalable solution that optimizes communication, reduces wait times, and keeps both customers and staff satisfied.