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ReplyGenius AI
ReplyGenius AI is an AI-powered feature that generates personalised, human-like replies to customer reviews, reducing response times and costs while increasing overall satisfaction. ReplyGenius.AI utilises this feature to understand customer feedback better. It helps identify common complaints and praises and provides actionable suggestions on how to improve customer satisfaction. By leveraging sentiment analysis, businesses can address both negative and positive feedback appropriately and relevantly.
ReplyGenius Ai Features
• AI Review Response: An AI-powered feature generates personalised, human-like replies to customer reviews, reducing response times and costs while increasing overall satisfaction.
• Review Sentiment Analysis: A robust tool for analysing customer review sentiments, providing insights into what customers love about your brand and areas they’re dissatisfied with.
• Fake review check: a powerful tool that verifies the authenticity of reviews by checking against 18 different parameters, helping to identify and combat fraudulent feedback.
• The review policy checks whether received reviews align with platform guidelines, potentially aiding in the removal of reviews that violate these policies.
• Analytics is a comprehensive system for analysing customer reviews, revealing patterns and trends in feedback to help businesses improve their products and services based on genuine customer sentiments.
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