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Twig AI
Twig AI: AI Brain is built for CX teams. Built from the ground up for customer experience teams unique needs. Factual answers you can rely on.Twig AI reads, analyses, and writes responses to customer queries. from help documents, private data sources, and past support tickets.
Twig Ai Features
• Accurate Answers with Trustworthy Sources: Twig uses generative AI to understand customer queries and find relevant answers from your company's knowledge base, documentation, and past support tickets.Â
• Human-in-the-Loop Refinement: Twig's AI-generated responses can be reviewed and improved by human agents.Â
• Multiple AI Personas: Twig offers different AI personas tailored to specific CX roles.
• Data Integration Beyond Help Docs: Twig goes beyond traditional knowledge bases by integrating with external APIs and platforms.
• Personalised Responses: Twig allows you to set preferences for answering style and tone, ensuring responses align with your company's voice and brand identity.Â
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